Terms & Conditions

Last updated: 9 December 2025

Welcome to Caz Digital. These Terms & Conditions explain how purchases, downloads, bookings, and general use of my website work. By accessing this website or buying anything from me, you agree to these Terms.

If anything ever feels unclear, you can email me at [email protected] — I’m always happy to help.

1. About Caz Digital

Caz Digital is a one-person creative business run by me, Caz Reason, based in Hertfordshire, UK.

I create:

• Lyric videos

• Audio visualisers

• Showreels

• Digital products (eBooks, toolkits, planners, templates)

• Courses and resources

My official website is https://cazdigital.com, and some products are sold through custom funnel pages powered by WP Funnels and WooCommerce.

2. Digital Products

This includes eBooks, toolkits, templates, worksheets, planners, and any downloadable resource I sell.

What you’re buying

When you purchase a digital product, you receive instant access via:

• The Thank You page

• A confirmation email with download links

• Your account (if you create one)

Licence

You are buying a personal, non-transferable licence to use the product.
You cannot:

• Resell

• Share

• Upload publicly

• Claim as your own work

You can download, print, and use the material for your own personal or professional development.

Refunds for digital items

Because digital products are instantly accessible, they cannot be “returned”, so all digital product sales are final and non-refundable.

If you experience any issues accessing your files, I will absolutely help you fix it – just contact me.

3. Creative Services (Lyric Videos, Showreels, Visualisers, Etc.)

Booking a project

When you book a service:

• I may request a deposit or full payment depending on the project

• Your project only begins once payment is received

• Timelines vary based on workload, and you’ll always be kept updated

Revisions

Each service includes a set number of revisions, which will be stated before we begin. Additional revisions may incur a fee.

Refunds for services

Refunds are generally not available once work has begun, as time and resources have already been used.
If you cancel before I start working, I will consider a partial refund depending on circumstances.

4. Prices & Payments

All prices are shown in GBP (£) unless stated otherwise.

For digital products (eBooks, toolkits, templates, resources):
Payments are taken securely through:

• Stripe (main checkout gateway)

• WooCommerce

• WP Funnels checkout pages

I never see or store your card details.

For creative services

This includes lyric videos, showreels, audio visualisers, and any custom project.

I currently accept:

• Bank transfer (UK)

• PayPal

• Stripe (if a custom payment link is provided)

Payment terms are:

• A deposit may be required to secure your booking

• Full payment may be required before work begins (depending on the project)

• Your project officially begins once payment is received

• Work will not be delivered until the agreed payment has been made in full

Quotes are valid for 14 days unless otherwise stated.

Payment Security

All online card payments are handled through encrypted third-party processors (Stripe, PayPal).
Bank details are only shared with you directly when needed and must not be forwarded or shared with anyone else.

5. Funnel Steps, Upsells & Downsells

Some products include optional additional offers (upsells or downsells).

By completing a purchase:

• You may be shown an optional upsell

• Accepting an upsell or downsell creates an additional order

• You will only be charged if you click Buy Now

• Declining simply moves you forward in the funnel

All upsell/downsell purchases follow the same digital product rules above.

6. Access to Digital Files

You are responsible for downloading and safely storing your files.

You will receive:

• Instant download links

• A confirmation email

• Unlimited downloads unless stated otherwise

If your files expire or you lose access in the future, message me and I’ll help.

7. Acceptable Use

You agree not to:

• Break website security

• Copy, scrape, or redistribute content

• Use my products in a way that infringes copyright

• Attempt to reverse engineer digital downloads

Basically just use things fairly and respectfully.

8. Intellectual Property

All digital products, designs, videos, templates, images, text, and resources created by Caz Digital remain my intellectual property unless explicitly stated otherwise.

Buying a product does not transfer ownership of the content to you.

9. Website & Funnel Availability

I do everything I can to keep the website and checkout running smoothly, but sometimes:

• Maintenance may occur

• A plugin update may cause temporary downtime

• A payment provider may be slow

If an issue ever affects your purchase, I’ll resolve it quickly.

10. Limitation of Liability

By using my website or purchasing from me, you agree that:

• Caz Digital is not liable for financial loss resulting from misuse of my products

• I am not responsible for technical issues caused by your device, browser, or internet connection

• I am not liable for missed opportunities, casting outcomes, or music release performance (though I hope everything you create goes amazingly well!)

I always aim to provide high-quality resources and services, but results vary depending on how you use them.

11. Privacy

Your privacy matters – I recommend reading my full Privacy Policy for details on:

• What information I collect

• How it’s used

• How it’s stored

• Your rights under UK GDPR

You can find it here: /privacy-policy

12. Changes to These Terms

These Terms may be updated occasionally. Any changes will be posted here, and the “Last updated” date will change.

13. Contact Me

If you have questions about these Terms, your order, a download issue, or anything else, reach out:

Caz Reason
Email: [email protected]
Website: https://cazdigital.com